Customer Service
Contact Helly Hansen
Need help with an order, shipping question, return, exchange, product detail, or account issue? Our support team is here to help you find the right next step.
What to include in your message
To help us review your request quickly, please include the most relevant details in your first message.
- Your full name and email address used for the order.
- Your order number, if your question is order related.
- The product name, size, color, or item details, if applicable.
- A clear description of the issue or question.
- Photos or screenshots, if they help explain your request.
How we can help
Order Support
Contact us for help checking order details, purchase information, item questions, or order-related updates.
Shipping Support
Send us your order number and shipping question so we can review the details and respond clearly.
Returns & Exchanges
Reach out before sending items back so we can provide the correct return or exchange guidance.
Product Questions
Ask about Helly Hansen jackets, apparel, sizing, colors, product details, or category information before you buy.
Account Help
Let us know if you need help with account access, customer details, or order information connected to your account.
Contact Form
Use the contact form on this page if you prefer to submit your message directly through the website.
Privacy reassurance
Please only share information needed to help with your request. We use the details you provide to review your message, respond to your question, and support your customer service needs.
We are here to help
Thank you for contacting Helly Hansen. Send us the details of your request, and our customer service team will reply as soon as possible within the stated response window.
