30-day return window

Helly Hansen accepts eligible returns within 30 days from the date your order is received. To begin a return, contact our customer service team first so we can review your request and provide the correct return instructions.

Do not send items back without return instructions. Returns sent without contacting customer service first may not be accepted.

Return eligibility

To qualify for a return, the item must meet the return conditions below.

• The return request must be made within 30 days of receiving your order.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and included accessories should be returned with the item.
• The item must not be damaged, altered, stained, or affected by odors after delivery.
• Proof of purchase or order information may be required to review the request.

Non-returnable items

Some items may not be eligible for return, depending on their condition or purchase terms.

• Items that have been used, worn, washed, altered, or damaged after delivery.
• Items missing original tags, packaging, or included accessories.
• Items marked final sale or non-returnable at the time of purchase, if applicable.
• Items returned without first receiving customer-service return instructions.

How to start a return

Please contact customer service before sending any return. We do not display a fixed return address on this page because return details may vary by order.

Return shipping cost

Helly Hansen offers 30 Days Free Returns for eligible items when the return is started through customer service and the provided instructions are followed.

Returns sent without approval, sent to an incorrect location, or shipped outside the provided return instructions may not qualify for free return service and may not be accepted.

Refund process

After your returned item is received and inspected, eligible refunds are processed within 3–15 days. The exact posting time may depend on the payment provider or financial institution.

If the returned item does not meet the eligibility requirements, the refund may be delayed, adjusted, or declined.

Exchanges

If you need a different size, color, or item, contact customer service at [email protected] before sending anything back. We will review your exchange request and provide the next steps if the item is eligible.

Exchange availability may depend on current inventory and item condition.

Damaged or wrong items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos if they help show the problem.

Please do not return damaged or wrong items before receiving instructions from customer service.

Final sale rules

If an item is marked final sale or non-returnable at the time of purchase, it may not be eligible for return, exchange, or refund unless required by applicable consumer protection rules.

Contact information

For return questions, exchange help, damaged or wrong item support, or refund status requests, contact Helly Hansen customer service at [email protected].

Please include your order number, the email address used at checkout, item details, and a clear description of your request.