Free Worldwide Shipping

Helly Hansen provides Free Worldwide Shipping for customer orders. There is no separate shipping fee added for standard worldwide delivery under this shipping policy.

Shipping availability may depend on order details, destination, product restrictions, address accuracy, and successful order processing.

Order processing time

Orders are processed within 1–3 days after the order is placed. Processing includes reviewing order details, preparing items, and arranging shipment.

Processing time is separate from estimated delivery time. Orders placed during weekends, holidays, high-volume periods, or payment review may require additional time before shipment.

Estimated delivery time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on destination, order volume, local delivery conditions, weather, customs processing, or other circumstances outside normal handling.

The delivery estimate is provided as a general timeframe and should not be considered a guaranteed arrival date.

Shipping destinations

Helly Hansen offers Free Worldwide Shipping to supported destinations. Customers are responsible for entering a complete and accurate shipping address at checkout.

• Use your full name and complete delivery address.
• Include apartment, suite, unit, building, or floor details when applicable.
• Make sure your city, state or region, postal code, and country are correct.
• Use an email address where you can receive order and shipping updates.

Shipping rates

Shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking information

After your order ships, tracking information may take 1–3 days to update. Tracking may not show movement immediately after shipment, especially while the package is being transferred into the delivery network.

Wrong or incomplete address

Please review your shipping address carefully before submitting your order. Helly Hansen cannot confirm delivery to an incorrect or incomplete address if the information entered at checkout is inaccurate.

If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We will review the request, but address changes may not be possible once an order has been processed or shipped.

Customs, taxes, and government charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a notice about customs duties, import taxes, brokerage fees, or government charges connected to your order, please contact customer service at [email protected] before making any payment or taking further action.

Lost, delayed, or damaged packages

If your package appears lost, delayed, damaged, or has not updated after shipment, please contact Helly Hansen customer service so we can review the available order and shipping details.

• For delayed packages, include your order number and the latest tracking information available.
• For damaged packages, include photos of the package, product, label, and visible damage if available.
• For lost packages, contact us after checking the delivery address and any available tracking updates.
• Do not discard damaged packaging until customer service has reviewed your request.

Contact information

For shipping questions, tracking support, address corrections, customs or tax notices, damaged packages, delayed delivery, or lost package concerns, contact Helly Hansen at [email protected].

Please include your order number, the email address used at checkout, your shipping address, and a clear description of your request so our customer service team can review your message.