Overview

Welcome to Helly Hansen. These Terms of Service apply when you visit our website, browse products, create or use an account, place an order, make a payment, contact customer service, or otherwise use the Helly Hansen online store.

By using this website, you agree to follow these Terms of Service and any other store policies that apply to your purchase or use of the website.

Acceptance of terms

By accessing or using the Helly Hansen website, you confirm that you have read, understood, and accepted these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

These terms may also apply together with our Privacy Policy, Shipping Policy, Return Policy, and any product or checkout information shown at the time of purchase.

Online store terms

You may use the Helly Hansen online store only for lawful shopping and customer service purposes. You agree to provide accurate information when placing an order, creating an account, contacting support, or submitting information through the website.

• You must not use the website for fraudulent, misleading, harmful, or unauthorized activity.
• You must not attempt to interfere with the operation, security, or performance of the website.
• You are responsible for keeping your account login details secure, if you create an account.
• You must not submit false order details, payment information, contact information, or customer service requests.

Product information

Helly Hansen works to present product information clearly, including product names, descriptions, images, colors, sizes, materials, features, and other details where available. Product images and colors may vary depending on screen settings, lighting, photography, or display differences.

Please review the product page carefully before placing an order. If you have questions about a product, size, color, or item detail, contact us at [email protected] before ordering.

Pricing and availability

Prices, promotions, product availability, and product details may change from time to time. Helly Hansen may update, correct, limit, or discontinue products, prices, or website content when needed.

If an item becomes unavailable after an order is placed, or if there is an error in product information, pricing, or availability, we may contact you about the order or take appropriate steps to correct the issue.

Orders and payment

When you place an order with Helly Hansen, you agree that the order information you provide is accurate and complete. Orders are subject to review, payment authorization, product availability, and successful order processing.

• Payment must be completed using the payment methods available at checkout.
• Order confirmation does not guarantee that an order cannot be reviewed, corrected, canceled, or declined if an issue is identified.
• We may contact you if additional information is needed to process or review your order.
• Please do not send full payment card numbers, security codes, or sensitive payment credentials by email.

Shipping policy reference

Helly Hansen offers Free Worldwide Shipping as described in our Shipping Policy. Shipping details, order processing time, delivery estimates, tracking updates, and customs or tax handling are explained in the Shipping Policy.

Before placing an order, please provide a complete and accurate shipping address. If you notice an address error after checkout, contact customer service as soon as possible at [email protected].

Return policy reference

Helly Hansen offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition, customer-service instructions, exchanges, damaged or wrong items, and refund processing are explained in the Return Policy.

Customers must contact customer service before sending any return. Returns sent without first receiving return instructions may not be accepted.

Account information

If you create an account or use account-related features, you are responsible for keeping your account details accurate and secure. You should not share your password or allow unauthorized access to your account.

If you believe your account information has been used without permission, contact Helly Hansen at [email protected] so we can review your request.

Prohibited uses

You agree not to use the Helly Hansen website, products, services, or content for any prohibited purpose, including but not limited to:

• Submitting false, misleading, fraudulent, or unauthorized information.
• Attempting to access accounts, systems, data, or areas of the website without permission.
• Interfering with website security, checkout, payment processing, or store operations.
• Using automated tools to scrape, copy, overload, or disrupt the website.
• Uploading or transmitting harmful code, malware, spam, or abusive content.
• Violating applicable laws, regulations, or the rights of another person or business.

Intellectual property

The website design, text, product presentation, graphics, logos, images, page layouts, and other content shown on the Helly Hansen online store are provided for shopping and informational use. You may not copy, reproduce, distribute, modify, sell, or misuse website content without permission.

Using the website does not transfer ownership of any intellectual property, brand elements, product content, or website materials to you.

Third-party links

The Helly Hansen website may contain links or references to third-party websites, tools, payment services, or resources. These third-party services are not controlled by Helly Hansen, and their content, policies, availability, or practices may differ from ours.

Please review the terms and privacy policies of any third-party service you choose to use.

Disclaimer

The Helly Hansen website and store content are provided for general online shopping and customer information purposes. We work to keep information accurate and current, but website content may occasionally contain errors, omissions, delays, or outdated information.

Product availability, product details, pricing, delivery estimates, and website features may change without prior notice.

Limitation of liability

To the fullest extent permitted by applicable rules, Helly Hansen is not responsible for indirect, incidental, special, consequential, or punitive damages related to website use, inability to use the website, order issues, third-party services, delays, data loss, or unauthorized access.

Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable consumer protection rules.

Changes to these terms

Helly Hansen may update these Terms of Service from time to time to reflect changes in store operations, website features, customer service practices, or policy requirements. When updates are made, the “Last updated” date near the top of this page will be revised.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.

Contact information

If you have questions about these Terms of Service, online store use, orders, payments, shipping, returns, account information, or customer service, contact Helly Hansen at [email protected].

Please include your order number, the email address used at checkout, and a clear description of your question when contacting customer service about an order.